S31 Party Alerts

Purposes:

This screen allows the MIMS user to activate and inactivate alerts on parties.

Prerequisites:

1. MIMS user must have applicable security authorization to access this screen.

The following groups have access to this panel:

· Administrative Assistants (view only)

· Call Center Agents

· Collections Agents (RGPU, File Intervention)

· Collections Support Agents (RGPU, File Intervention) (view only)

· Compliance Agents (Compliance 4, Compliance 5)

· Compliance Support Agents (Compliance 4, Compliance 5) (view only)

· Document Processing Agents

· Finance Agents

· Finance Support Agents

· Finance Trust Accountants

· HR & E (view only)

· Legal Services Agents (view only)

· MEP Senior Managements

· MIMS System

· Other Jurisdictions (view only)

· Program Support Agents (view only)

· Provisional Agents (view only)

· Reception Agents (view only)

· Registration Agents

· ISO Agents

· ISO Support Agents (view only)

· Special Investigations Unit Agents

· Special Investigations Unit Support Agents (view only)

· Supervisors/Team Leads

· System Administrators

Helpful Hints:

Party Alerts activated/inactivate by user:

· No Tolerance

§ Management level activation only

§ Critical

· Help Us Find

§ SIU Management level activation only

§ Critical

· Violent

§ Critical

· Abusive

§ Critical

· No Trespassing

§ Management level activation only

§ Critical

· Restraining Order

· VIP

· Medical Condition

§ Critical

· Hearing Impaired

· Translator Required

· Incarcerated

· Registered with WPP

· Warrant Issued

Navigation

If Party Number is known - Partyè Search è Alerts

OR

Search File for Party Number - Party è Search è Search Result è Hyperlink è Alerts

Procedure:

1. Use the ‘Set Alert’ drop down box to activate/inactivate an alert on the party. Once selection is made, that selection will no longer appear on drop down list.

2. Insert Comment. Once a comment is made and saved it cannot be edited or deleted.

3. Click the ‘Save’ button to save the updated version.

4. To inactivate an alert, click the ‘Inactive’ checkbox located next the desired currently active party alert.

5. Click ‘Save’.

Screen Label		Description/Instructions
New Party Alert
	Set Alert	Select the appropriate type of alert on the selected party. Once the alert has been selected from the drop down list it cannot be selected again.
Comment		Describe situation (i.e. threatening and abusive during phone conversation). Maximum length is 200 characters.
		Click the ‘Save’ button after entering one or more criteria.
	Current Party Alerts
	Alert	Located under ‘Current Party Alerts’ area. Lists the alerts placed on this particular party.
	Comment Text	Displays comments made when the alert was previously entered into the system.
	Activated By	Displays the MIMS user name that created the alert.
	Active	Displays the date when the alert was created. Displays in YYY-MM-DD format where Y = Year, M = Month and D = Day.
	Inactivated By	Displays the MIMS user name that inactivated the alert.
	Inactive	Click this button to inactivate a particular alert listed on the ‘Current Party Alerts’.

Possible Error Messages/System Warnings:

ID	Error Message Description	Action
237	Comment entry is mandatory for the alert type selected.	Enter a comment in the applicable field.
239	The alert type requested is already active on this party.	Only one alert type record may be active on the party at any time.
240	Party is not related as a debtor to any files.	Check party number.
241	Help Us Find can only be set on parties related to files of at least compliance level 5 as a debtor.	Check Compliance Level.
242	You are not authorized to activate that alert type.	Check the help prerequisites to see if you have security to complete the activity you are attempting. If not refer to your team lead.

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